Refund policy

Returns & Refunds Policy

Returns

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition.

  • Returned with all original tags attached (where applicable).

  • Returned in their original packaging where possible.

  • Accompanied by proof of purchase or your order confirmation.

To start a return, please contact us at 1attirecompany@gmail.com. We will provide instructions on how and where to return your item.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Returns for UK Customers

If you purchased your item online, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

If you choose to cancel your order within this period:

  • You are responsible for the cost of returning the item unless it is faulty, damaged, or incorrect.

  • Items should be returned in their original condition.

  • We may reduce your refund if the item has been handled more than is necessary to establish its nature, characteristics, and fit.

Once your return has been received and inspected, we will process your refund to your original payment method.

Exchanges

If you would like to exchange an item for a different size or colour:

  • Please contact us within 14 days of receiving your order.

  • You are responsible for the cost of returning the original item.

  • You are also responsible for the shipping cost of sending the replacement item.

If the exchange is due to a fault or an error on our part, we will cover all reasonable shipping costs.

European Union Customers

If your order is delivered to an address within the European Union, you have the legal right to cancel your order within 14 days of receiving your goods.

For valid withdrawal requests:

  • No cancellation or restocking fee will be charged.

  • We will refund the purchase price in accordance with applicable consumer law.

  • Please contact 1attirecompany@gmail.com with your name and order number to arrange your return.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, faulty, or incorrect, please contact us immediately at 1attirecompany@gmail.com with your order number and photographs of the issue where possible.

We will work with you to resolve the issue as quickly as possible through a replacement, repair, or refund where appropriate.

Non-Returnable Items

We cannot accept returns for:

  • Personalised or custom-made items.

  • Perishable goods.

  • Personal care products where hygiene seals have been broken.

  • Hazardous materials, flammable liquids or gases.

  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items

Sale and clearance items are covered by the same statutory consumer rights as full-price items.

If you change your mind, eligible sale items may still be returned within the applicable cancellation period, provided they meet the return conditions outlined in this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 1attirecompany@gmail.com.

Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us at:

Email: 1attirecompany@gmail.com